Shipping Policy

We ship worldwide. Most items are shipped within 1 to 2 business days of placing an order. (Many items are shipped within 24 hours.) Any exception to this will be noted on the product page. All items are shipped from Japan.

EMS

EMS is an insured express shipping service through the national postal system in Japan that delivers to most countries worldwide. (Some exceptions include small islands such as Seychelles.) EMS is the preferred shipping method at smartimports.net because of its general speed (3 to 5 days in most cases) and reliability. All packages can be insured to their full value, and require a signature to be received.

Items shipped by EMS can be tracked from the Japanese EMS Website. Upon entering the destination country items are also trackable through the website of the appropriate national postal system. For example, items destined for the United States can be tracked at the USPS website as soon as they enter US customs.

Small Packet Airmail

Small Packet Airmail is available for less expensive items. This is an uninsured service with no tracking number. It generally takes 6 to 10 days to reach most countries from Japan, though delays are very possible. This method is available because it is inexpensive, but it is really not recommended. Please note that smartimports.net cannot be responsible for any items lost or delayed in the mail that are sent through Small Packet Airmail. It is very rare, but does happen perhaps 0.5% of the time. That seems like a small chance, but the risk exists.

Customs

Most countries charge customs fees for international merchandise received through the post. It is the responsibility of each customer to be aware of the customs laws in their country. At this time the United States does not charge customs for packages valued at less than $2000, so customers in the U.S. will not pay any customs fees.

Please let us know if items are gifts so we can mark them appropriately. If you have any special requests about how your package is labeled and so forth, please consult us by email prior to your purchase.